The PEEER Model: Effective Healthcare Team-Patient Communications

Publication ID Published Volume
9360 March 8, 2013 9


Our resource is an educational exercise designed for students of all the health professions (medicine, dentistry, pharmacy, etc.). It consists of a new model, PEEER (Plain Language, Engagement, Empathy, Empowerment, Respect) to teach Interprofessional Communication to professionals who will be working in IP teams and for IP teams with patients and caregivers. The model is clearly described with specific examples of communication skills that exemplify the model's components. The model is grounded in the communications and healthcare/patient safety literature, and is heavily referenced. The resource also contains three sets of video clips demonstrating good and bad IP communication skills between health professionals and health professionals and patients/caregivers. Accompanying these videos are worksheets for learners to critique the videos, and facilitator worksheets with prompts to help lead discussion about the good and bad communication skills demonstrated, with attention to applying the model to the video clips. Finally, the resource contains a learner post-assessment which reflects how well they grasped the model components and concepts, and an evaluation of the process. Additional readings with extensive references are also provided.

This resource has been used in existing US pharmacy, nursing, physical therapy, and allopathic medical school curricula as part of student preparedness for working in interprofessional teams and as a backdrop for teaching patient safety concepts vis-à-vis team and team-patient-caregiver communication. Prior to this activity: the learners should have some sense of their professional identity as well as an understanding of the roles of the other professions depicted in the scenarios. The specific skills covered in our schema (Plain Language, Engagement, Empathy, Empowerment and Respect) have been mapped to the Competency Domains outlined by the Interprofessional Education Collaborative (IPEC) in their document, “Core Competencies for Interprofessional Collaborative Practice.”


Conigliaro R, Kuperstein J, Dupuis J, et al. The PEEER model: effective healthcare team-patient communications. MedEdPORTAL Publications. 2013;9:9360.

Educational Objectives

  1. To identify the unique characteristics of team-patient-caregiver communication in healthcare.
  2. To describe the PEEER© Model.
  3. To explain the 5 skill categories needed to achieve effective team-patient-caregiver communication.
  4. To recognize and describe examples of effective and ineffective communication when observed.
  5. To discuss the use of specific skills to achieve effective communication within teams and with patients and their caregivers.


  • Teamwork, Plain Language, Engagement, Empowerment, PEEER, eHealth

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ISSN 2374-8265