Introduction: This manual is a concise seven-step approach for helping standardized patients (SPs) learn to give effective feedback to students. Methods: The manual includes objectives, quizzes, and a Quality of Standardized Patient Feedback evaluation instrument. Although this manual is meant to accompany a trainer's manual, SPs may find the information helpful even without a formal face-to-face training session. Results: We found that the manual, when used for SP training, greatly improves the quality of the feedback that SPs give to students. Anecdotal reports from SPs revealed that they have greater confidence in giving feedback to students. A review of the video tapes of the cases revealed that the SPs' feedback was more specific. Students stated that the feedback they received from SPs was specific enough to make behavioral changes. Student evaluations expressed greater satisfaction when SPs were trained using this manual than without the training. Discussion: The training manual effectively trains SPs to give more detailed feedback to students in a way that can translate to a behavioral change.
- Understand why feedback is important in medical student training.
- Identify the characteristics of effective feedback.
- Differentiate between effective and less effective feedback.
- Rate feedback using the QSF Quality of SP Feedback (QSF) rating form.
- Give more effective feedback.
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How to teach standardized patients yo give verbal feedback more effectively. Skills acquisition workshop at: Generalists in Medical Education Annual Conference; November 8-9, 2003.
Training standardized patients to provide more effective feedback. Innovations in medical education exhibit at: AAMC Annual Meeting; November 5-10, 2004.
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