360-Degree Communication and Professionalism Assessment Instrument

Format Publication ID Version Published
Evaluation Tool 413 1 December 7, 2006
Indiana University School of Medicine


The instrument is an evaluation tool designed to provide an assessment of residents in the Professionalism and Interpersonal Communication Skills competencies. A randomly developed sampling of nurses and support staff complete the assessment instrument for individual residents. The first page is a simple description of the process with instructions. The second is the assessment instrument. An 11 point Likert-type scale (0-10) is used for each of seven questions to evaluate the communication and professionalism displayed with patients, families, and staff. The tool also evaluates leadership skills. The instrument utilized is a simple one to enhance compliance by the variety of busy staff from who we seek feedback. The evaluator may state that they had inadequate exposure to evaluate the resident.


Weaver C. 360-Degree Communication and Professionalism Assessment Instrument. MedEdPORTAL; 2006. Available from: www.mededportal.org/publication/413

Educational Objectives

  1. To be able to provide learners with assessment and feedback from non-physician co-workers concerning their communication and professionalism skills.
  2. To be able to identify learners who effectively communicate with staff.
  3. To be able to identify learners whose communications with staff need improvement.
  4. To be able to identify learners who display professional behavior with staff.
  5. To be able to identify learners whose professionalism with patients or families needs improvement.
  6. To be able to identify learners who demonstrate effective team leadership skills.
  7. To be able to identify learners whose team leaderships kills need improvement.


  • Measurement (MeSH), Professional Competence (MeSH), Leadership Skills (MeSH), Clinical Competence (MeSH)

Competencies Addressed

  • Medical
    • Interpersonal & Communication Skills
    • Personal & Professional Development
    • Practice-based Learning & Improvement
    • Professionalism

Academic Focus

  • Clinical Sciences
    • Clinical Skills/Doctoring

Professional Interest

  • Communication Skills
  • Evaluation of Clinical Performance
  • Instructional Materials/Methods
  • Quality Improvement

Intended Audience

  • Professional School Post-Graduate Training
    • Resident

Instructional Methods

  • Assessment

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