360-Degree Communication and Professionalism Assessment Instrument
|Evaluation Tool||413||1||December 7, 2006|
The instrument is an evaluation tool designed to provide an assessment of residents in the Professionalism and Interpersonal Communication Skills competencies. A randomly developed sampling of nurses and support staff complete the assessment instrument for individual residents. The first page is a simple description of the process with instructions. The second is the assessment instrument. An 11 point Likert-type scale (0-10) is used for each of seven questions to evaluate the communication and professionalism displayed with patients, families, and staff. The tool also evaluates leadership skills. The instrument utilized is a simple one to enhance compliance by the variety of busy staff from who we seek feedback. The evaluator may state that they had inadequate exposure to evaluate the resident.
Weaver C. 360-Degree Communication and Professionalism Assessment Instrument. MedEdPORTAL; 2006. Available from: www.mededportal.org/publication/413
- To be able to provide learners with assessment and feedback from non-physician co-workers concerning their communication and professionalism skills.
- To be able to identify learners who effectively communicate with staff.
- To be able to identify learners whose communications with staff need improvement.
- To be able to identify learners who display professional behavior with staff.
- To be able to identify learners whose professionalism with patients or families needs improvement.
- To be able to identify learners who demonstrate effective team leadership skills.
- To be able to identify learners whose team leaderships kills need improvement.
- Measurement (MeSH), Professional Competence (MeSH), Leadership Skills (MeSH), Clinical Competence (MeSH)
- Interpersonal & Communication Skills
- Personal & Professional Development
- Practice-based Learning & Improvement
- Clinical Sciences
- Clinical Skills/Doctoring
- Communication Skills
- Evaluation of Clinical Performance
- Instructional Materials/Methods
- Quality Improvement
- Professional School Post-Graduate Training
Authors & Co-Authors
Christopher Weaver, MD
Indiana University School of Medicine
Effectiveness and Significance
We have a random sample of our nurses, paramedics, and other support staff complete this evaluation for each of our residents during each year of their training. Each time 20 evaluations of each resident are completed. The simplicity of the form has allowed for excellent compliance from the evaluators (>97%). Our residents are very responsive to the feedback received from non-physician working colleagues. This assessment from other care-givers in the department early in the residents training allows for an effective remediation process during residency. Junior residents performing poorly on this evaluation routinely improve a great deal when evaluated as senior residents.
Involving other staff (nurses, paramedics, clerks) in the evaluation process is very much appreciated by the staff and by the residents. Learners typically take perceptions by such evaluators to heart.
This information is made available under the Creative Commons license.
Publications, Presentations, and/or Citations for this Publication
There are no specific citations to this instrument. The following are citations reviewed pertinent to the instrument:
- Weigelt JA, Brasel KJ, Bragg D, Simpson D. The 360-degree evaluation: increased work with little return? Curr Surg. 2004 Nov-Dec; 61(6):616-26.
- Wood J, Collins J, Burnside ES, Albanese MA, Propeck PA, Kelcz F, Spilde JM, Schmaltz LM. Patient, Faculty, and Self-Assessment of Radiology Resident Performance: A 360-degree Method of Measuring Professionalism and Interpersonal/Communication Skills. Acad Radiol. 2004: 11:931-9.
- Joshi R, Ling FW, Jaeger J. Assessment of a 360-Degree Instrument to Evaluate Residents' Competency in Interpersonal and Communication Skills.