This case exposes trainees to the many sources that contribute to communication failure. In this 20-minute workshop, learners work to define the contributors to and consequences of communication failure by watching a 4-minute video depicting a handoff, before entering a 10- to 12-minute debriefing. The overall objective of this session is to emphasize effective provider behaviors to prevent threats to patient safety during transitions of care. When used in conjunction with the accompanying checklists and educational resources, this session provides residency program directors with a viable and interactive option for fulfilling the 2010 ACGME mandates which require residency programs to ensure resident competency in handoff communication.
By the end of this module, learners will be able to:
- Identify major cultural, communication, and environmental barriers to effective care transitions.
- Recognize and manage obstacles to delivering quality care.
- Identify and describe how systems-based issues contribute to patient handoff errors.
- Identify the pertinent patient history that should be communicated between providers during the transition of care.
None to report.
This research was supported by: Agency for Healthcare Research and Quality Centers for Education Research on Therapeutics [R03HS018278 (PI Arora) and 1U18HS016967-01 (PI Meltzer)]; American Board of Internal Medicine Foundation; University of Chicago Department of Medicine.
None to report.
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