Original Publication
Open Access

Critical Synthesis Package: Scale of Patient Overall Satisfaction with Primary Care Physicians

Published: October 24, 2013 | 10.15766/mep_2374-8265.9591

Included in this publication:

  • ABIM Peer Assessment Instrument.pdf
  • Critical Analysis of the American Board of Internal Medicine (ABIM) Peer Assessment.pdf

To view all publication components, extract (i.e., unzip) them from the downloaded .zip file.


Editor's Note: This publication predates our implementation of the Educational Summary Report in 2016 and thus displays a different format than newer publications. It is also part of a discontinued collection that focused on the presentation of health sciences education assessment tools and their reported validity data.

Abstract

This Critical Synthesis Package contains: (1) a Critical Analysis of the psychometric properties of the Scale of Patient Overall Satisfaction with Primary Care Physicians, and (2) a copy of the instrument and scoring instructions developed by Mohammadreza Hojat, PhD.

The Scale of Patient Overall Satisfaction with Primary Care Physicians is a 10-item survey intended to assess patient satisfaction with their primary care physician. It collects self-report information from adult primary care patients. Questions assess overall satisfaction, listening skills, quality of explanations, confidence in the doctor’s knowledge and skill, sense that the doctor respects and cares about the patient, sense of time spent, and desire to have the physician present in an emergency. Response options for the 10 questions are presented in a 7-point Likert-type scale, with higher scores indicating greater satisfaction. The only published validation study of this instrument was conducted by the survey creators and had a limited response rate. It found a high degree of correlation with a previously validated empathy scale and a single question asking whether the patient would recommend the physician. Internal reliability for the entire measure and for gender and age subsets was extremely high. Mean satisfaction was significantly higher for patients whose doctor recommended preventive screenings (i.e., colonoscopy, mammogram) suggesting criterion validity. Studies are needed to confirm the validity found by the instrument’s creators and document validity and utility of this instrument with varied patient populations and learners (i.e., primary care residents and medical students).


Educational Objectives

  1. To describe the purpose and basic properties of the Scale of Patient Overall Satisfaction with Primary Care Physicians, including number of items and scales, and psychometric properties;
  2. To describe the application of the Scale of Patient Overall Satisfaction with Primary Care Physicians to the field of health sciences education;
  3. To evaluate the relative strengths and weaknesses of the Scale of Patient Overall Satisfaction with Primary Care Physicians; and
  4. To provide the Scale of Patient Overall Satisfaction with Primary Care Physicians and supplemental materials to aid in its administration.

Author Information

  • Katherine Fortenberry, PhD: University of Utah School of Medicine
  • Susan Cochella, MD, MPH: University of Utah School of Medicine

Disclosures
None to report.

Funding/Support
None to report.



Citation

Fortenberry K, Cochella S. Critical synthesis package: scale of patient overall satisfaction with primary care physicians. MedEdPORTAL. 2013;9:9591. https://doi.org/10.15766/mep_2374-8265.9591