Original Publication
Open Access

Resources for a Novel Laboratory Quality Assurance Program: Operating Procedures

Published: August 6, 2014 | 10.15766/mep_2374-8265.9865

Included in this publication:

  • Lab QA SOP MedEdPORTAL.docx
  • Appendix 1 (Laboratory Quality Assurance Checklist).docx
  • Appendix 2 (Clinical Quality Assurance Checklist).docx
  • Laboratory QA Instructors Guide.docx
  • Laboratory QA Student Manual.docx

To view all publication components, extract (i.e., unzip) them from the downloaded .zip file.

Editor's Note: This publication predates our implementation of the Educational Summary Report in 2016 and thus displays a different format than newer publications.


The purpose of this resource is to provide dental school faculty with accessible documentation for implementation of a laboratory quality assurance program. The primary goal of a laboratory quality assurance program would be to review and evaluate all laboratory cases departing from and arriving to the dental school. The laboratory quality assurance program can be implemented to evaluate and enforce all preclinic techniques being used on clinical cases, to critique incoming laboratory clinical cases, and to ensure appropriate treatment planning progression for patients of record. These resources were designed to prepare and familiarize dental students to the expectations of quality and precision of indirect laboratory techniques performed on patients of record. The resources were developed and deployed to reduce unnecessary costs associated with indirect laboratory remakes. They were created from daily forms used in preclinical techniques courses and brainstorming ideas from several advanced restorative and prosthodontic faculty. It is recommended that two full-time staff members be available to monitor paperwork and log cases to and from the dental school; a team of eight to 10 calibrated reviewers who are extremely familiar with preclinical technique courses for fixed and removable indirect prostheses should also be available. Reviewer calibration is a key component to pre-implementation preparedness and recommended to be done routinely (quarterly) thereafter. Once reviewer calibration is achieved, clinical faculty should be calibrated as a pre-implementation exercise in a 1- or 2-day sessional continuing-education forum. Resources were utilized for the first time in December of 2010 and have been successfully used to date. The program has significantly reduced costs associated with expensive laboratory remakes.

Educational Objectives

By the end of this resource, learners will be able to:

  1. Provide compassionate and ethical care to a diverse population of patients.
  2. Communicate effectively with peers, other professionals, staff, patients and guardians, and the public at large.
  3. Comply with federal, state, and local regulations as related to infection control, radiation, and environmental safety measures on all clinical procedures.
  4. Identify a patient’s chief complaint, general needs, past dental history, and treatment expectations.
  5. Recognize the normal range of clinical and radiographic findings and conditions that require monitoring or management.
  6. Recognize predisposing and etiologic factors that require intervention to prevent disease.
  7. Interpret findings from the history, clinical, and radiographic examinations, and other diagnostic procedures.
  8. Integrate subjective and objective clinical findings in the formulation of the diagnosis.
  9. Evaluate the prognoses of various treatment options.
  10. Restore missing or defective tooth structure to proper form, function, and esthetics.
  11. Select and administer/prescribe appropriate pharmacological agents in the treatment of patients with dental disease.
  12. Anticipate, prevent, and manage complications of dental treatment.

Author Information

  • Michael Metz: University of Louisville School of Medicine
  • Wei-Shao Lin: University of Louisville School of Medicine
  • Cynthia Miller: University of Louisville School of Medicine
  • Amir ZandiNejad: University of Louisville School of Medicine
  • Tamer Abdel-Azim: University of Louisville School of Medicine
  • Dean Morton: University of Louisville School of Medicine

None to report.

None to report.


Metz M, Lin W, Miller C, ZandiNejad A, Abdel-Azim T, Morton D. Resources for a novel laboratory quality assurance program: operating procedures. MedEdPORTAL. 2014;10:9865. https://doi.org/10.15766/mep_2374-8265.9865